HOW TO OBTAIN WARRANTY SERVICE
The following procedures are to be followed in order to avail the warranty service for GVD products during the warranty period.
For suspected hardware concerns, please contact GVD Support Department for troubleshooting first.
If the problem still cannot be resolved after troubleshooting by a GVD Technical Support Engineer then an authorization of RMA is required.
After receiving the email confirmation with RMA number from GVD Account Manager in your region, the products may be shipped to GVD for the warranty service. It is advised to ensure proper packing and insuring of the product before shipping.
After the service has been completed, the product will be shipped back to the customer.
The RMA number is valid for 30 days after the approval, else the RMA number will be void and a new
RMA has to be requested.
The warranty table shown below and the warranty term is start from the date of invoice receipt.
For the products shipped before 2011. the warranty period shown below.
Do not return any hardware until a RMA number is issued. This number is necessary to ensure proper tracking and handling of returned material.
• All products within the standard warranty period except void of warranty items will be repaired for free. However, an open box fee USD. 150 will be charged if no damaged is found during repair service.
Products outside standard warrant period, as well as void of warranty items will be repaired at a reasonable cost. The estimated cost for the repair will be informed to the customer before proceeding.
The standard repair within warranty does not cover product refurbishment or replacement. If customers require replacement or refurbishment, it will be executed only when GVD also agree with it.
All detective products will be repaired and returned to customers within 15 business days after the date of receipt.
The RMA number should be clearly marked on all returned product, boxes, packages and accompanying paperwork. If it is not clearly marked, this may experience delays in the processing of the RMA.
Customers will pay for shipping defective items to GVD for all products within warranty period. GVD will pay for shipping repaired products to customers.
Customers will pay for shipping defective items to GVD and shipping repaired products back to customers for all products out of warranty or void of warranty or no damaged is found during repair service.
All products were count as a DOA if they’re damaged/broken within 30 days of delivery (the invoiced date) and GVD will pay for the freightage costs of shipping defective products to GVD and also repaired products to customer.
All exchanged parts and products replaced during warranty service will become the property of GVD and the parts not returned within 30 days will be invoiced at full list price.
GVD reserves the right to replace defective parts with any serviceable used parts that meet the performance specifications of new part.
The warranty shall be void if improper handling, negligence, irregular damage or hits, accidents, theft,
vandalism, fire, water, etc.
The warranty shall be void if misuse of products out of its operation range listed on the specification or User Manual, such as wrong electrical power plug-in, format the software or Operation System, etc.
The warranty shall be void if modification, maintenance or repair of the products is not performed by GVD or its authorized service centers or authorized technicians.
The sender is advised to insure the products at the time of shipment. GVD is not responsible for any loss/damage to the product during transit. The sender must ensure that the product is properly packed and it is advisable to use the original packing material to ship the product.
GVD is not responsible for loss of data under any circumstances. The customer is responsible for backing up all data saved on the product before bringing it in for the repairs.
The warranty does not apply if any defect arises directly or indirectly due to use of parts not sold by GVD.
Taipei Headquarters Customer Support Center
Address: 7F., No.143, Sec. 2, Minsheng E. Rd., Taipei City 104, Taiwan
TEL: +886‐2‐2516‐6001
FAX: +886‐2‐2516‐6201
Email: support@gvdigital.com
USA Customer Support Center
Address: 275 Rose Ave. Suite 209, Pleasanton, CA 94566
TEL: +1‐925‐846‐8903
FAX: +1‐925‐553‐2688
Email: support‐usa@gvdigital.com
Europe Customer Support Center
Address: Erkelenzer Strasse 4 ‐ 41836 Hückelhoven ‐ Germany
TEL: +49‐2433‐4467‐4700
FAX: +49‐2433‐4467‐4701
Email: support‐eu@gvdigital.com
